Careers at Children's Cancer Institute
Customer Data & Analytics Manager

Location:
Randwick - Sydney, Australia  
Employment Type:
Full-Time Permanent  
Department:
Supporter Care (SC)
Closing Date:
17/04/2021
Supporting Documentation:

  • Innovative, collaborative and team-orientated environment
  • Modern, world-class facilities
  • Convenient Randwick location, close to transport
  • Flexible working options

 

Children's Cancer Institute is wholly dedicated to putting an end to childhood cancer and is the only medical research institute in Australia solely dedicated to this cause. We don't just hope to do it – we will do it, and we're looking for the brightest minds to help us get there. Children's Cancer Institute provides the best possible environment for our staff to thrive in, with state-of-the-art facilities at the Lowy Cancer Research Centre, UNSW Australia – one of the leading cancer research centres in the world.

The Customer Data & Analytics Manager is critical to the success of the Institute’s fundraising and customer engagement. The role is focused on improving the management of customer data and business processes to achieve greater efficiency and effectiveness.

This includes working closely with the Head of Engagement to analyse the multifaceted needs and opportunity of the business to provide a rolling vision and roadmap for our data-led future. The position works to manage stakeholders, triage issues and priorities, lead projects and leverage Salesforce to enable processes that lead to growth.

The role also leads the Supporter Care team (currently, via a Team Leader) to ensure accurate and timely processing and consolidation of general customer enquiry and transactions.

The Customer Data & Analytics Manager sits on the Fundraising & Marketing Leadership Team and is also required to work with our Technology Services Group and Finance teams to deliver on business dependencies.

 

Responsibilities will include, but are not limited to:

  • A vision and roadmap for data management, business processes and reporting to increase net revenue
  • Effective people leadership to achieve agreed outcomes
  • Improved Salesforce business practices and processes
  • Value-adding analysis and insights to customer data
  • Efficiency through integration, automation, adoption, training, and self service
  • Documentation of business rules and processes
  • Oversite of processing of customer enquiry and transactions
  • Regulatory and statutory fundraising compliance

Qualifications, experience and skills required:

  • Excellent leadership and managerial skills including ability to develop, delegate, coach and motivate direct reports
  • Strategic planning and operational excellence that delivers on agreed expectations and deadlines
  • Salesforce SME
  • Project management
  • Stakeholder management and communication
  • Systems and data analytics
  • Customer focused
  • Knowledge of fundraising best practice
  • Exceptional attention to detail
  • Solutions focused team player
  • Computer proficiency and knowledge of Microsoft Office

This is an excellent opportunity to work in an inspiring workplace. You'll be rewarded with a friendly and professional flexible work environment, comprehensive on-campus facilities, competitive salary, salary packaging options, access to a leading EAP program and regular social activities. Join a group of dedicated people in a performance-driven environment to achieve success and discover what it's like to look forward to coming to work every day and make a real difference. We're looking for people who share our values of accountability, integrity and camaraderie, teamwork, sharing and excellence, success and satisfaction.

A detailed job description and additional information about Children's Cancer Institute can be found on our website at: https://www.ccia.org.au/careers-study . We embrace diversity and encourage applications from people from diverse backgrounds and cultures.

To apply, please click the 'APPLY' link and forward both your resume AND cover letter (mandatory) clearly addressing the qualifications, experience and skills required.

Note: Applications will be reviewed prior to the closing date; which is dependent on the status of the recruitment process. Only successfully shortlisted candidates will be contacted.