Careers at Children's Cancer Institute
Donor Liaison Officer

Location:
Randwick - Sydney, Australia  
Employment Type:
Full-Time Permanent  
Department:
Supporter Care1 (SC1)
Salary:
$55,000 + Super + Salary Packaging Benefits
Supporting Documentation:

  • Innovative, collaborative and team-orientated environment
  • Career advancement opportunities
  • Convenient Randwick location, across the Road from UNSW Light Rail stop
  • Flexible working options, even out of lockdown!

Children's Cancer Institute is wholly dedicated to putting an end to childhood cancer and is the only medical research institute in Australia solely dedicated to this cause. We don't just hope to do it – we will do it, and we're looking for the brightest minds to help us get there. Children's Cancer Institute provides the best possible environment for our staff to thrive in, with state-of-the-art facilities at the Lowy Cancer Research Centre, UNSW Australia – one of the leading cancer research centres in the world.

The Donor Liaison Officer provides a professional level of service to all Children’s Cancer Institute supporters, members of the public and stakeholders (internal and external) in an efficient and courteous manner.

The Donor Liaison Officer is responsible for taking inbound calls and making outbound calls to support the individual and regular giving programs, as required. They are also responsible for assisting with effectively and efficiently processing donations from all sources, processing returned mail, handling varied requests for information and general database maintenance to assist the Supporter Care Officers.

If you are someone who is passionate about our cause and wants to be part of the team bringing us one step closer towards finding a cure for childhood cancer, then we would like to hear from you.

 

Responsibilities will include, but are not limited to:

  • Provide a professional level of customer service to all current and prospective donors as well as the general public across email, phone and mail communications.
  • Answering calls from supporters and the public in a polite, empathetic and positive manner, while reinforcing the values of Children’s Cancer Institute and adequately thanking individuals for their support.
  • Respond to queries from existing donors by phone, email, fax or mail, regarding both their support of Children’s Cancer Institute and informing them about our organisation and fundraising objectives.
  • Process all types of donations and amendments to Salesforce database.
  • Administer daily, weekly and monthly integrity checks within the database. Responsibility for accurate data entry of supporter profile (name, address and contact details) and actions/discussions ensuring excellence of data integrity.
  • Ensure fast and appropriate responses and tracking of all enquiries and complaints.
  • To work positively and cohesively as a key member of the Supporter Care Team, alongside the broader Fundraising team promoting the quality and competency of Supporter Care.

 

Qualifications, experience and skills required:

  • Accuracy of data management
  • Proven employment experience in a supporter care/ customer service/support role
  • A clear, pleasant, professional and confident telephone manner
  • An ability to multi-task, prioritise and manage your own workload
  • Demonstrated ability to work effectively in a team environment and to work unsupervised, meet established deadlines/targets
  • Demonstrated problem-solving skills
  • An ability to thrive in a fast-paced customer service environment
  • Computer literacy, particularly exposure to database packages
  • Excellent listening & verbal communication skills
  • Excellent attention to detail
  • Ability to maintain confidential information
  • Passion for our cause

 

This is an excellent opportunity to work in an inspiring workplace. You'll be rewarded with a friendly and professional flexible work environment, comprehensive on-campus facilities, competitive salary, salary packaging options, access to a leading EAP program and regular social activities. Join a group of dedicated people in a performance-driven environment to achieve success and discover what it's like to look forward to coming to work every day and make a real difference.

A detailed job description and additional information about Children's Cancer Institute can be found on our website at: https://www.ccia.org.au/careers-study . We embrace diversity and encourage applications from people from diverse backgrounds and cultures.

To apply, please click the 'APPLY' link and forward both your resume AND cover letter (mandatory) clearly addressing the qualifications, experience and skills required.

Note: Applications will be reviewed prior to the closing date; which is dependent on the status of the recruitment process. Only successfully shortlisted candidates will be contacted.